My husband and I stayed at this hotel during the week of December 9, 2007. The hotel, staff (especially Johnny), and food were wonderful -- first-class! We had a wonderful time and highly recommend this hotel to everyone!

DeBra Delacroix Edwards
One Houston Center
1221 McKinney, Suite 2100
Houston, Texas 77010
U.S.A.
January 7th, 2008

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Having now returned safely to the UK, I felt that I must write to you briefly in order to express my sincere thanks for providing us with such an excellent base from which to explore the wonders of Costa Rica.

Our stay at Le Bergerac (30th December to 5th January) was most enjoyable. The hotel itself was both elegant and welcoming: the room (08) was spacious and comfortable. The staff were amazing. Everybody that we dealt with was friendly, courteous, knowledgeable and very helpful. Especial thanks are due to Marcela, Frank and Johnny who all helped to make our all too brief visit to your beautiful country most memorable. Your team at the 'Front Desk' is most definitely to be congratulated (and thanked!)for some really excellent restaurant recommendations!!

All in all I have to say that I have rarely come across a team who all appear to be totally dedicated to ensuring the comfort, enjoyment and well-being of the hotel guest! And I have been travelling the globe now for over 40 years.

You are to be highly commended. Please ensure that my thanks are conveyed to the 'Front Desk' team and particularly to the 3 individuals specifically mentioned above. Thank you.

Once again, please accept our sincere thanks for making our holiday so enjoyable. You have most definitely helped to leave us with some great memories.


Michael C. Baker
Church Lane
United Kingdom
January 7th, 2008

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The stay at the hotel was wonderful.  What made the difference was the superb personal attention of your entire staff.  They went beyond the basic courtesies to make us truly fell we were at home.

I especially would like to thank Johnny at the front desk,  and Roberto and  Juan, the bell boys.  Finally the two waitress were great.

You should be very proud of your hotel & staff!

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We had a wonderful time at your hotel.  Everyone on the staff was extremely helpful and went out of the way to make sure all of our needs were met. We will surely recommend this hotel to anyone visiting San José, and hope to come back here on our next visit. 

Mohit, Claire and little Siddharth.

PS: Thank you so much for decorating our room with balloons on Sid’s second birthday.  He was thrilled!!!

Burbank, California USA

March 29th, 2007

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We can not visit Costa Rica without returning to the Bergerac. From the minute of stepping through the door to the minute of leaving we were made to feel welcome, the ever helpful staff were always on hand to assist and advise. We were amazed at how peaceful a hotel in the centre of a busy city could be with beautifully furnished rooms surrounded by colorful tropical gardens. We spent a wonderful three weeks in Costa Rica thanks to the Bergerac staff having arranged an exciting trip for us along the Pacific coast. From booking our internal flights to the car hire and finding amazing jungle lodges for us to stay in they arranged everything for us. Thank you for making our visit such a memorable one - we will definitely be back.

Chris & Sue Perrett
Pyrford, Surrey, England
March 21th, 2007

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Dearest Frank,
 
My visit here was so special.  Costa Rica is enchanting and offers many wonderful adventures.
What I will remember most is your warm smile, gracious nature and joyous assistance.
I really felt cared for and welcomed.
Thank you for creating an atmosphere here, a memory I can cherish.
 
Best regards & blessing to you.
 
Dr. Simone Little
441 Butterfly Road
Morse, LA 70559
August 3rd, 2006

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To the staff:
 
Thank you for all your help and friendship over the last six weeks. We hope our country is as hospitality to you as you have been to us.
Muchas gracias.
 
Elizabeth + Justin Dietzen.
Sacramento, California
USA,   July 1st 2006

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Hello,
I recently stayed at your hotel and had a wonderful experience. The room was great and the staff very courteous. Your other services like travel were also very good.
Many thanks for a very enjoyable stay and I look forward to staying with you again.
I really enjoyed the whole experience in Costa Rica and it will be a return for me.
You have a wonderful country with great people. Here in the USA, we could use a little importing of your way of life.
Best regards,

Geary Davis
USA
April 6th, 2006

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I would like to express my appreciation for the hospitality we enjoyed while staying at Le Bergerac last week. The way your entire staff seamlessly hosts international clientele is amazing. After about the second or third time I had thanked Franc for such an excellent job, he smiled and enthusiastically reassured me , ”it is my job, sir”. I am sorry that I do not have the names of all the other staff members as well but they all were equally accommodating. We had five people in three rooms and were very comfortable. Le Bergerac will always be my home in San Jose, C.R.         
 
R.H. Lovin,Jr,
Chattanooga,Tennessee   
March 22nd, 2006

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I wish to thank all the employees of this hotel.  Everyone was extremely helpful and friendly.  I wish I could remember everyones names, but in specific:
Sergio, Jason and Franc at the front desk made my time at Le Bergerac very pleasant.  I work in a 4 diamond Hotel in Las Vegas, and I know how important guest service is, you all have exceeded my expectations!
Thank you!
 
Ana Manary
Las Vegas NV 89123
Jan. 23rd 2006

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Dear Sirs,
 
Recently, I had the great pleasure of staying at the Hotel Le Bergerac and wanted to mention the great service, and amenities your staff provided.  I truly look forward to visiting again in the near future.
 
Thank you so much and please enjoy the Holiday Season
 
Sincerely,
Randy Ullom
Kendall –Jackson Wine Estates 
Santa Rosa, California 95403

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To the staff of the Hotel Le Bergerac
 
The words “Thank you” can not totally express our feelings toward each and every one of you.
You all have gone out of your way to make our stay with you one of the most pleasant experiences
Of our lives.
 
Costa Rica is the most wonderful of countries, and it is because of people such as yourselves
That help make it the “paradise” that it is.
 
It is now our new home and we hope to see all of you again.  Thank you.
 
Howard and Glennys Young
Pensacola, Florida 32501
viscom@worldnet.att.net
August 31st 2005

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Dear Lilliam,
I arrived back in the USA this evening. The weather was quite chilly (quite a contrast to the ideal Cost Rican climate I left this morning). Once again, I would like to convey to you how pleasant you and your staff made my first visit to Hotel Le Bergerac. Alejandra, Rodrigo, Franc, Michael, David, Roy, Luis and Jason all contributed to making my stay a very enjoyable one. I will definitely be back. I will be sharing my experience with my colleagues at work (telling them that this is the place to stay while in San Jose). Looking forward to a return visit soon. Thanks for making my five-day stay the best ever.
Sincerely,

Robert Spady
Manassas, VA
March 26, 2004

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Dear Lilliam,

Thanks very much for your generous hospitality and for a wonderful stay
at Le Bergerac.  I have been to many hotels since and I can honestly say
that none have come close to Bergerac for peace and quiet and for excellent
service.
May we meet again soon!
Sincerely,
Erin Van Rheenen
Author of LIVING ABROAD IN COSTA RICA
First Edition, Avalon Travel Publishing, Sept. 2004
www.LivingAbroadinCostaRica.com

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My partner and I recently had 3 nights and 4 days spent mostly at your hotel. (we rarely left)
He had a room down by the garage and I was across from the lobby.
Your service and staff are excellent..........please send this email to your owner.
We could not have been more pleased!

Many thanks

Terry Wilkie
September 13, 2004
New York, USA

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Dear Lilliam,

I want to tell you what a wonderful little hotel you have there, staffed by courteous and helpful professionals. I stay in many hotels around the world and always seek out small boutique hotels with personalized service. I couldn't possibly have found a more delightful and charming place than Le Bergerac. I felt instantly at home, particularly because of the friendliness and helpfulness of you and your staff. Please give my regards to Jorge, David, Franc, Louis, Martin, Saira, Carla and all the other charming people who looked after me, and your lovely hotel, so well.

Lilliam, thank you in particular for all your advice on trips. Thanks to you I had a wonderfully exciting and eventful time in beautiful Costa Rica. It was a pleasure to meet such a delightful ambassador for your country as you are.

I have appended the snapshots we took of each other, to remind you of a very happy guest, and a new friend, from a very cold country.

Thanks again, for everything. Muchas gracias.

Yours ever,

Peter Nielsen
Canada
Aug. 16th, 2004

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Good Afternoon Lilliam and Carla,

The Roffs are all back safely in Houston and New York now, and I have heard nothing but wonderful reports about their family trip to Costa Rica.

Thank you very much to both of you for all the attention and hard work that you both provided to assist me in the arrangements for this trip.
You both certainly made a difference in the success.

I hope that one day my husband and I will be able to visit Costa Rica also.

Best regards,
Bessie S. Grahmann
Houston, TX
Aug. 09, 2004

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Carla,

We enjoyed our stay at Hotel LeBergerac on June 30. Unfortunately, we were unable to get there on the first night of our reservation (June 27) because the airline canceled the flight as a result of the air traffic control strike.

The hotel is beautiful and the food was excellent. The service was very good and your staff was very helpful in dealing with our travel arrangements. Costa Rica is a great country and I will recommend Hotel LeBergerac to anyone planning to visit San Jose.

Thank you for your hospitality.

Barry Bryant
Heritage Landing Road
Williamsburg, VA 23185
July 31st. 2004

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Thank you for your prompt response and concern.  I have already recommended your hotel highly to friends, and I will continue to do so...your hotel is fantastic.  Thank you for a wonderful experience.

Renee Chatelain
1685 Ormandy Drive
Baton Rouge, Louisiana  70808
USA  (July 24, 2004)

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Dear Lilliam,

It was so nice to meet you and all your nice staff. We thoroughly enjoyed our stay at the Bergerac and are looking forward to our return on August 23. I trust the reservation is in place for Rm. 12 unless, upon our arrival, we find one of the new rooms irresistible. The hotel is lovely!
Our thanks and best regards to you all the staff - they are a good team.

Kindest regards,
Kay & Jim Wright
Grand Cayman
July 08, 2004

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We want to thank you for your excellent hospitality. We have traveled all over the world and rarely have stayed in a place where the people and accommodations were so pleasant. We have now been to Costa Rica twice -- and definitely will return. When we are in San Jose, Hotel Le Bergerac will be our home. This trip we spent a week in Quepos at Si Como No and in the Manuel Antonio National Forest. When we come the next time we will probably go to the Guanacoste area or the Osa Peninsula. We have decided that we will always end our trip with two or three days in the San Jose area (and at Le Bergerac).

Carl Stoltzfus
July 06, 2004.
Elizabethtown, KY 42701
USA

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Carla, Lilliam, and Alejandra,

Well, Dennis and I made it home late last night and wanted to write one last time to tell you how much we appreciate all the help and advice you provided to us while we visited Costa RIca. We had an exciting two weeks and will always remember our time there.

Your hotel was great and all the staff helpful and wonderful. We will surely recommend your services to anyone we know who visits San Jose.

Until next time, we say thank you very much!

Helene Snyder
July 05, 2004

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Dear Alejandra:

You asked that we let you know of our safe return to San Francisco. Yes, we have arrived and all is well. Our little dog was happy to see us, so it was a wonderful homecoming.

This is also our chance to tell you how happy we were with the service we received at Le Bergerac Hotel. All of the staff was everything they should be in being courteous and helpful at all times. We are anxious to tell our friends who may be travelling to your wonderful country, and your wonderful hotel.

Our best to all of you, and again, many thanks.

Don Gerimonte
Barbara Scrafford
June 16, 2004

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Sunday, February 08, 2004

We have been very busy since we returned to the U.S. from Costa Rica, and I just remembered that we never said "Thank you!" for sending the forgotten pants to us at the Hotel Mango. (Reminder: We stayed with you in early January, and we left a pair of pants. You had them sent to the Hotel Mango where we were staying just before getting on the plane to go home.) We were so glad that you sent them, and even more impressed that you remembered where we were going to stay, and when we would be there....Thank you!!!!

The Hotel Mango (a new one I think?) was quite comfortable, but not as quiet and homey as the Hotel Bergerac. Not many restaurants near-by either.
Thank you so much for a very pleasant stay...If/when we return to San Jose, we certainly will return to the Hotel Bergerac.

Wendy Syer, Dick Trowbridge, and Mary Jane Mahony
Tennessee, USA and Sydney, Australia

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Bonjour Alexandra,

Nous sommes de retour au Québec, dans la neige et le froid.

Nous avons adoré votre beau pays et notre court séjour à l'Hôtel Le Bergerac. Nous avons particulièrement apprécié ta disponibilité, ta gentillesse et ta chaleur humaine. Merci pour tous les services et les dépannages que tu as pu nous rendre.

Nous comptons retourner l'an prochain au Costa Rica pour un séjour un peu plus long. Nous garderons un excellent souvenir de toi et de l'hôtel.

Tel que promis, nous joignons ci-joint 2 petits souvenirs.

Amicalement, Majolaine Tanguay et Michel Morin.
Fevrier 25, 2004


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15 de Septiembre del 2003

Estimada Carla,

No tuve oportunidad de verla antes de regresar a México, pero quiero agradecerle sus atenciones antes y durante nuestra estancia. Nos encanto su país y está en nuestros planes volver para ver todo lo que nos faltó.

El hotel es muy lindo y las atenciones de los muchachos y las chicas fueron grandiosas, por favor transmita nuestros saludos y Felíz Dia de la Independiencia para todos.

Espero nos veamos pronto.

María Teresa
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Aug. 23, 2003.

To all the staff at the Bergerac,

Many many thanks for all your friendly help, hospitality and hard work that helped to make our stay in Costa Rica such a pleasant and wonderful one. We'll definitely be back!

Best regards from Susanne, Brian and Sundeep.
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We had a wonderful time at your hotel and were so delighted with the wonderful staff that you have and were so gracious and helpful to us. It certainly made the difference in our trip. Again, your staff made this hotel great. We definitely will keep your name and it will be our home away from home should we visit CR again.

Sonia & Carlos Borgialli
Austin, Texas
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Dear Friends,

Many thanks to all of you who helped make my recent stay at your hotel so pleasant and enjoyable. I very much enjoyed the friendliness, attention, help and at-home care I experienced while I was with you.
I look forward to my next visit sometime in the future.

In peace and friendship

Flewid ( Warren ) Kahn
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Dear Staff at Hotel Bergerac,

We had the pleasure of staying at your facility for 3 nights while visiting Costa Rica a few weeks ago. The entire staff was friendly, extremely helpful and very professional. We were both thrilled with out experience at your hotel. We also want to thank Giselle for sharing her recipe for the rice and beans which was the best we had while we were there. Thank you again for such a delightful experience which made the visit to your beautiful country all that much more enjoyable.

Best regards,

Maria Nguyen & Daniel Chen
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Dear Ms. Vega Umana:

The most important thought that we want to convey to you as General Manager is that your kind gesture and the overall hospitality of your hotel were exceptional. We enjoyed the service, the room with a garden and the food in the dining room very much. It was the first time we stayed in Le Bergerac as we learned about it in reading a guidebook and in checking your internet site. Now we would highly recommend it to others and plan to stay again the next time we visit San Jose.

Sincerely,

Philip and Cindy Young
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Dear Ms Vega,

Fine back in Finland, in the north eastern corner of Europe, we would like to write you greetings from 2 very happy Costa Rica tourists! Thanks to you we made the planned Tortuguero trip 4/2/2003 in scheduled time table. After that was in the program fantastic Corcovado, Central Valley, Rincon de la Vieja, Monteverde, and Tamarindo were visited too. You have a very beautiful country with lovely people. Now we have snow as seen in the post card. Temperature is around -5 But soon snow and ice will swelt and summer will start after spring season in June. In our memory we will always have you and Ticos. Thank you so much for your help when we were in trouble! All the best for you. If the travel plans will be made again forwards Costa Rica, which is not impossible, we will remember Hotel Le Bergerac! Best regards,

Sirkka and Olli Tuomaala
Helsinki, Finland

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21 january 03

Dear Alejandra, Freddie, David, Giselle, Luis et Al,

We are safely at home after our wonderful holiday trip to Costa Rica followed by the cruise on the radisson diamond.

We have told everyone about the charming Hotel Le Bergerac in San Jose. I can't imagine a nicer place to stay.

I took many snapshots during our visit which will bring back memories of the many interesting places that we visited.

We found the many Costa Ricans that we came in contact with to be warm, generous, helpful people who seemed to be happy to have us visiting their country.

Harry and i send you our very best wishes for a prospero ano nuevo !!

Jan and Harry Pritchett
Savannah, GA USA
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Dear Ms. Vega, General Manager

I want, first of all, to thank you and your staff for a most pleasant stay at Hotel Le Bergerac on January 14. Our dinner that evening in Lile de France was very pleasant and truly the finest food we enjoyed in Costa Rica over our entire vacation. Thank you for your assistance and for the graciousness of your hospitality.

Peter Eschmann,
10 Garnett Place, Norwood,
NJ 07648-1241, USA
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NOUS VOUS SOUHAITONS
UNE BONNE ANNEE 2003

Vous avez contribué à ce que notre séjour dans votre beau pays soit un peu plus inoubliable.

et si vos parents vous amènent un jour à Essaouira, nous serions très heureux de vous revoir...

Cordialement,

Pascale Robinot et Alain Crozet
RIAD AL ZAHIA
Maison d'hôtes
4 rue Mohamed Diouri
ESSAOUIRA - MAROC
Site essaouiranet.com/zahia
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Dear Ms Vega,

Greetings from Los Angeles! This short message is to thank you for the hospitality and the good service I enjoyed during the one week stay at your hotel. In particular, I would like to command one of your restaurant staff Gizelle. As a former executive with Intercontinental Hotels Corporation for > over 20 years, I have watched her serving your hotel guests over breakfast where she demonstrated professionalism and commitment in her field of service.

Have a Thanksgiving holiday.

Sincerely,

Jean Bouchebl
| Director, Resource Development-Middle (Embedded East | World Vision International image moved to 800 W. Chestnut Ave. M/S #712, Monrovia, CA www.wvi.org 91016 USA ]
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Dear Liliam Vega,
 
I want to thank you and your great staff for all of your hospitality.  Everyone was very helpful and pleasant.  Thank you for the airport pickups,  arranging the Arenal shuttle, and your welcoming smiles.
 
I want to especially thank the beautiful senorita at the front desk the first day 2/2 who brought me a bottle of wine for my birthday.  What a great smile.   What was her name. I'd like to write her a thank you note.
 
I will refer all of my friends to le bergerac.  hasta la vista.
 
Robert Gibb
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Señorita:
Lillian Vega.
GENERAL MANAGER
COSTA RICA.

La presente es un pequeño saludo desde Rep. Dom., para agradecerles en nombre de mis compañeras y del mío propio, las atenciones que tuvieron con nosotras en la estadía en tan bella ciudad y tan calido hotel.

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Esperamos continuen fielmente desarrollando el Don de servicio que Dios les regala día a día y fortaleciendo la atención y acogida a cada peregrino que a ustedes llega.

Saludos a Alexandra y Manuel.

Bendiciones.
MIL GRACIAS.

XIMENA SANDINO.

* Compartimos los días 17,18 y19 de Junio.


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Hi Lillian, Alejandra
I want to thank you both for all the warm hospitality you gave to me while I was a guest at the hotel. I thoroughly enjoyed my stay. My flight home was without any problems. The little package you gave me is doing very well, I can already see new growth.
I am looking forward to returning to Costa Rica in hopefully the not to far off future.

Warmest regards,
Larry Barbernell
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Attention Alexandra.

I am sorry that I missed you Saturday. I wanted to thank you for your assitance during my stay there. I found that you and your staff to be mosy helpful. If I ever return to San Jose I will defintely book at the Bergerac. I have already spread the word abou how great the hotel is.

Please tell your drive that his valiant effort and arriving at the airport two hours early I was still in line 2 hours later and didn't leave Costa Rica until 3:00PM.

Thanks for everything remeber me to David amd Frederico

Ed Hoban


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Nov. 27, 2002.

Estimada Gizelle,

Muchas gracias por servirme y por su hospitalidad. Que tengas un dia bendecido y lleno de la presencia de nuestro amado Dios, Jesucristo.

Hasta la proxima visita.... Jean.

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La Condesa de Bergerac,

Muchisimas gracias por todo: el servicio, la sonrisa, el sentido de humor. Hizo cada dia especial.

Cariñosamente,

Dick y Doris Dale.
Fountain Hills, Arizona.
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Estamos en Arizona otra vez. Los vuelos fueron buenos, y en punto.
Muchimas gracias a todos, Lilliam, Alejandra, Santa Claus, y Luis, y
tambien a Giselle en la comedor. Nos gustó mucho Costa Rica y tenemos
esperanza a regresar en el futuro. Muchas gracias al chofer quien nos
conduce al aeropuerto.

Doris & Dick Dale
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Alejandra,

Greetings from Washington State, US. I wanted to extend my thanks for a wonderful stay at your lovely hotel. You made us feel very welcomed. Your professional yet friendly touch added to the relaxed atmosphere. I will recomend this beautiful hotel to all my friends who travel there. Thanks, once again.

Shelby Fife
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Hi,

I'm coming to CR in a week or two and would like to spend a week at your hotel. I just talked to my friend Bill Edler and he raved about your staff. I'd like internet access for my laptop.

Thanks

Stephen p. Sergo
February 06th, 2004

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Hello to all my friends at the hotel,
 
I just wanted to let you all know how much I appreciated how well you took care of me during my stay at the hotel.
It is sometimes difficult and lonely for a single traveler when he is spending 10 days alone in a strange new country, but all of you made me feel very comfortable and welcome.
 
Lilliam - You run a first class hotel. The accommodations are lovely and have all the conveniences any traveler could want, but you are also blessed with a wonderful staff that will go out of their way to help your guests with ANYTHING the need.  Sr. Arce, Franc, Roy, Carla, David, Sira and of course Marcela, (and the others whose names I forgot) made me feel like family.
I look forward to seeing you all again very soon.
 
Saludos y muchas gracias,
Su nuevo Costarricense
Don Martin Roberto Juan Kavicky III
April 02, 2006